Last Updated: September 2026

At SwifCarts, we aim to make your shopping experience simple, convenient and reliable. This Shipping Policy explains how orders are processed, shipped and delivered when you purchase products through the SwifCarts website.

1. Shipping Availability

SwifCarts currently aims to provide delivery services to locations supported by our delivery and logistics partners.

Delivery availability may vary depending on:

  • Customer's PIN code
  • Product availability
  • Seller location
  • Delivery partner coverage
  • Product category
  • Other operational conditions

You can check whether delivery is available to your location during the checkout process.

2. Order Processing

After an order is successfully placed and payment is confirmed, the order will be processed for dispatch.

Orders are generally processed within the timeframe mentioned on the product page or during checkout.

Processing time may vary depending on:

  • Product availability
  • Seller processing time
  • Order verification
  • Payment confirmation
  • Weekends and public holidays

3. Estimated Delivery Time

The estimated delivery date will generally be displayed on the product page or during checkout, where available.

Delivery timelines may vary based on your location, product availability and logistics partner.

Estimated delivery dates are not guaranteed and may be affected by circumstances outside our reasonable control.

4. Shipping Charges

Applicable shipping or delivery charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may depend on factors such as:

  • Delivery location
  • Product weight and dimensions
  • Order value
  • Seller location
  • Delivery method
  • Promotional offers

Some products or orders may qualify for free delivery according to the applicable offer or product terms.

5. Order Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Tracking details may be provided through:

  • Email
  • SMS
  • Customer account
  • Order tracking page
  • Other available communication channels

Tracking information is provided by the applicable logistics or delivery partner and may take some time to update.

6. Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on their operational policies.

Customers should ensure that:

  • The delivery address is correct.
  • The provided phone number is active.
  • Someone is available to receive the package where required.

If a delivery cannot be completed because of an incorrect address, unavailable recipient or repeated failed delivery attempts, the order may be returned to the sender.

7. Incorrect Shipping Address

Customers are responsible for providing accurate delivery information during checkout.

If you notice an incorrect address after placing an order, contact SwifCarts as soon as possible.

We will try to update the address where possible, but changes may not be possible once an order has been processed or shipped.

8. Delayed Deliveries

Although we work to deliver orders within the estimated timeframe, delays may occur because of:

  • Weather conditions
  • Transportation issues
  • High order volumes
  • Public holidays
  • Natural events
  • Local restrictions
  • Logistics partner issues
  • Incorrect or incomplete address information
  • Other circumstances beyond our reasonable control

If your order is delayed, please contact our support team with your order number.

9. Damaged Packages

If a package appears visibly damaged at the time of delivery, customers should, where possible, inspect the package before accepting it.

If you receive a damaged or defective product, please contact SwifCarts customer support according to our Refund and Returns Policy.

Photos or videos of the package and product may be requested to help us investigate the issue.

10. Missing or Incorrect Products

If your order contains a missing, incorrect or different product, please contact us as soon as possible after delivery.

Please provide your:

  • Order number
  • Product details
  • Description of the issue
  • Supporting photos/videos, where applicable

Our team will review the issue and provide an appropriate resolution according to the applicable return and refund terms.

11. Multiple Products in One Order

If an order contains multiple products, they may be shipped separately depending on product availability, seller location, warehouse location and logistics arrangements.

As a result, products from the same order may arrive in separate packages or on different dates.

12. Delivery During Sales & Festive Periods

During major sales, festivals and promotional campaigns, order volumes may increase significantly.

As a result, processing and delivery may take longer than normal.

Any applicable estimated delivery information shown at checkout should be considered before completing your order.

13. International Shipping

Unless specifically mentioned on the relevant product or checkout page, SwifCarts currently does not guarantee international delivery.

International shipping availability, if introduced, may be subject to separate shipping charges, customs duties, taxes, documentation and applicable regulations.

14. Contact Us

For questions regarding shipping, delivery or order tracking, please contact SwifCarts:

SwifCarts
📞 9246283027

📍 Madhyapara, Patuli, Badkulla
Nadia – 741121, West Bengal, India

SwifCarts — FAST. EASY. DELIVERED.