Last Updated: September 2026

At SwifCarts, we respect your privacy and are committed to protecting the personal information you provide while using our website, services and shopping platform.

This Privacy Policy explains what information we may collect, how we use it, how we protect it and the choices available to you.

By using the SwifCarts website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use SwifCarts, we may collect information that is necessary to provide our services and process your orders.

Personal Information

Depending on how you use our website, we may collect:

  • Full name
  • Mobile/telephone number
  • Email address
  • Billing address
  • Shipping/delivery address
  • Account login information
  • Order and purchase information
  • Customer support communications

We only request information that is reasonably necessary for providing our services.

Payment Information

When you make a payment, payment-related information may be processed through our authorised payment gateway or payment service provider.

SwifCarts does not normally store complete payment credentials such as your full card number, CVV, UPI PIN or banking password on its own servers.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Approximate usage information
  • Date and time of access
  • Referring website or source

This information may be used to improve website performance, security and user experience.

3. How We Use Your Information

SwifCarts may use collected information to:

  • Create and manage customer accounts
  • Process and deliver orders
  • Provide order updates
  • Process payments
  • Provide customer support
  • Handle returns, cancellations and refunds
  • Improve our website and services
  • Personalise your shopping experience
  • Send important service-related communications
  • Send promotional communications where permitted
  • Detect and prevent fraud, abuse or unauthorised activity
  • Maintain website security
  • Comply with applicable legal requirements

4. Cookies

SwifCarts may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Maintain login sessions
  • Understand website usage
  • Improve website performance
  • Provide relevant marketing or advertising

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Order & Transaction Information

When you place an order through SwifCarts, information related to the order may be stored, including:

  • Products purchased
  • Order value
  • Delivery information
  • Payment status
  • Order status
  • Refund or cancellation information

This information is required to process and manage your orders and provide customer support.

6. Sharing of Information

SwifCarts does not sell or rent your personal information to third parties for their independent marketing purposes.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment gateway providers
  • Delivery and logistics partners
  • Website hosting and technology providers
  • Customer support/service providers
  • Analytics and marketing service providers
  • Fraud prevention and security services

These parties may only receive information necessary to perform their relevant services.

We may also disclose information where required by applicable law, regulation, legal process or lawful government request.

7. Marketing Communications

Where permitted, SwifCarts may send information about:

  • New products
  • Special offers
  • Discounts
  • Promotions
  • Seasonal campaigns
  • Shopping updates

You may choose to stop receiving promotional communications by using the unsubscribe option where available or by contacting us.

Please note that even if you opt out of promotional communications, we may still send essential communications relating to your account, orders, payments or services.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or alteration.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Customers should also take appropriate precautions to protect their account credentials and should never share passwords, OTPs, UPI PINs or banking credentials with anyone.

9. Third-Party Services & Links

Our website may contain links, payment services, integrations or content provided by third parties.

Third-party websites and services may have their own privacy policies and terms. SwifCarts is not responsible for the privacy practices of external websites that are not operated by us.

We encourage users to review the privacy policies of third-party services before providing personal information.

10. Children's Privacy

SwifCarts is intended for general consumers and is not specifically designed to collect personal information from children.

We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Complete transactions
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal or regulatory requirements

When information is no longer required, it may be deleted, anonymised or securely disposed of where appropriate.

12. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, which may include requesting:

  • Access to certain personal information
  • Correction of inaccurate information
  • Deletion of certain information
  • Withdrawal of consent where applicable
  • Information about how your data is used

Requests may be subject to applicable legal and operational requirements.

13. Changes to This Privacy Policy

SwifCarts may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

When changes are made, the updated version will be published on this page along with the revised Last Updated date.

We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

SwifCarts

📞 Phone: 9246283027

📍 Address:
Madhyapara, Patuli, Badkulla
Nadia – 741121
West Bengal, India

SwifCarts — FAST. EASY. DELIVERED.