Last Updated: September 2026

At SwifCarts, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect or does not meet the applicable return conditions, you may be eligible for a return, replacement or refund as described below.

1. Return Eligibility

A product may be eligible for return if:

  • You received a damaged product.
  • You received a defective product.
  • You received an incorrect product.
  • The product received is significantly different from the product ordered.
  • The product is eligible for return according to its product-specific return conditions.

Products must generally be returned in their original condition along with original packaging, tags, accessories, manuals and other items supplied with the product.

2. Return Period

Return requests should normally be submitted within the return period specified on the respective product/order page.

Different products may have different return or replacement periods. The applicable return period will depend on the product category, seller and product-specific terms.

Please check the product page before placing your order.

3. Products That May Not Be Returnable

Certain products may not be eligible for return because of their nature, hygiene requirements, customization or other applicable restrictions.

These may include, depending on the product:

  • Personal care and hygiene products
  • Certain beauty products
  • Innerwear and similar products
  • Perishable products
  • Customized or personalized products
  • Products marked as non-returnable
  • Products damaged due to customer misuse

The return eligibility displayed on the product page will apply.

4. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact SwifCarts customer support as soon as possible.

For certain products, we may request:

  • Photos of the product
  • Photos of the packaging
  • Unboxing video, where applicable
  • Order number
  • Product details
  • Other information required to verify the issue

This information helps us investigate the return request and provide an appropriate resolution.

5. Product Condition for Return

To be eligible for a return, the product should generally:

  • Be unused, unless the issue is related to a defect.
  • Be in its original condition.
  • Include original packaging.
  • Include tags, accessories, manuals and other supplied items where applicable.
  • Not show signs of customer misuse or intentional damage.

Products returned without required accessories or with significant damage may be subject to return rejection.

6. Return Verification

All return requests may be reviewed and verified before approval.

Approval of a return request does not automatically guarantee a refund. The final resolution may depend on product condition, issue verification and the applicable product/return terms.

7. Replacement

Where available, SwifCarts may offer a replacement instead of a refund for eligible damaged, defective or incorrect products.

Replacement availability may depend on:

  • Product availability
  • Seller availability
  • Product category
  • Nature of the issue
  • Delivery location

If a replacement is not available, an eligible refund may be offered.

8. Refunds

Once an eligible return is approved and the returned product has been received and verified where required, the applicable refund will be processed.

For online payments, refunds will generally be issued through the original payment method or applicable payment channel.

The time required for the refund to appear in your account may vary depending on your bank or payment service provider.

9. Cash on Delivery Orders

For eligible COD orders, refunds may require additional verification and may be processed through an appropriate refund method.

Customers may be asked to provide necessary information to process the refund.

10. Shipping & Delivery Charges

Refund eligibility for shipping, delivery or other applicable charges may depend on the reason for the return and the specific product/order terms.

Where a return is caused by an incorrect, damaged or defective product attributable to the seller or delivery process, applicable charges may be handled according to the relevant return terms.

11. Cancellation Policy

You may request cancellation of an order before it is shipped, subject to order status and applicable conditions.

Once an order has been shipped or delivered, cancellation may no longer be available and the applicable return process may need to be followed.

12. Refund for Cancelled Orders

If an eligible prepaid order is successfully cancelled, the applicable refund will be initiated after cancellation confirmation.

The actual time for the amount to reach your account depends on the payment provider or bank.

13. Return Request Process

To request a return, please contact SwifCarts customer support with:

Order Number:
Customer Name:
Registered Mobile Number:
Product Name:
Reason for Return:
Photos/Videos, if required:

Our support team may provide further instructions depending on the product and issue.

14. Fraudulent or Abusive Returns

SwifCarts reserves the right to investigate unusual, repeated or potentially fraudulent return requests.

Return privileges may be restricted or refused where there is evidence of misuse, fraudulent activity, intentional damage or violation of our policies.

15. Policy Changes

SwifCarts may update this Refund and Returns Policy from time to time to reflect changes in our products, services, operational processes or applicable requirements.

The latest version will always be published on this page.

16. Contact Us

For questions regarding returns, replacements, cancellations or refunds, please contact us:

SwifCarts
📞 9246283027

📍 Madhyapara, Patuli, Badkulla
Nadia – 741121, West Bengal, India

SwifCarts — FAST. EASY. DELIVERED.